Stacksync for Customer Support teams

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Trusted by Data driven companies

Migrated from Celigo
"Before Stacksync, our sales team was drowning in unqualified leads while great opportunities slipped through the cracks. Their workflow automation didn't just speed things up—it fundamentally transformed how we identify and capture revenue. We're not faster; we're smarter."
Jean-Louis Quéguiner
CEO & Co-founder
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Migrated from Celigo
"Stacksync freed up significant engineering resources to focus on core product innovation."
Yuval Hofshy
CTO
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"Stacksync fundamentally changed how we think about data integration. We went from treating it as a necessary evil that consumed our best engineers to having it just work—reliably, at scale, in real-time. This isn't just a tool; it's a competitive advantage that lets us move faster than anyone in automotive logistics."
Alex Marinov
VP of Technology
Migrated from Heroku Connect
"Honestly, Stacksync provides effortless, very reliable data management. It just helps us manage our large amounts of data very reliably. We know it's going to be secure. We know we're not going to lose any data. And it requires very little effort for me as a developer."
Kevin
Lead developer
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Migrated from Matillion
"Stacksync goes above and beyond to empower you to leverage data more effectively. They understand the complexities of data integration and work tirelessly to ensure everything works seamlessly, allowing you to unlock new insights and efficiencies."
Richie Carchia
Analyst
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Migrated from Mulesoft
Migrated from Fivetran

Trusted by Data driven companies

→  OVERVIEW

What is Stacksync for
Customer Support teams?

Stacksync is a no-code, real-time data integration and automation platform built for customer support teams. It connects ticketing systems like Zendesk, CRMs, knowledge bases, chat platforms, and back-office tools, enabling seamless, two-way data sync across all your customer support channels. With Stacksync, support teams can unify customer interactions, automate ticket workflows, and access up-to-date information instantly, resulting in faster resolutions, reduced manual effort, and a consistently outstanding customer experience.
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Customer Support overview
→ ABOUT Stacksync for 
Customer Support
 TEAMS

How Stacksync works for customer support teams

  1. Connect Your Support Stack: Use Stacksync’s no-code interface to link ticketing systems, CRMs, chat platforms, and knowledge bases in minutes, no IT required.
  2. Map and Sync Data: Choose which tickets, customer fields, and updates to synchronize. Stacksync handles real-time, bidirectional updates automatically.
  3. Automate Workflows and Alerts: Set up rules for ticket routing, escalation, and notifications. Automate repetitive tasks to boost agent productivity and consistency.
  4. Monitor and Optimize: Access dashboards and logs to track integration health, monitor SLA compliance, and continuously improve support workflows.

Key benefits

  • Unified Customer View: Instantly synchronize tickets, customer profiles, and interaction histories across all support and CRM platforms for a complete, 360-degree view.
  • Automated Ticket Routing and Updates: Automatically assign, escalate, and update tickets based on real-time data and custom rules, reducing response times and manual workload.
  • Seamless Integration with Support Tools: Connect Zendesk, Salesforce, chat apps, and internal knowledge bases with no code, ensuring every team member has the latest context.
  • Proactive Alerting and Notifications: Set up real-time alerts for urgent tickets, SLA breaches, or customer escalations, enabling support teams to respond proactively.
  • Improved Data Accuracy and Compliance: Eliminate duplicate records and manual errors while maintaining audit trails and compliance with data privacy standards.

Use cases

  • Automated Ticket Synchronization: Sync tickets and updates between Zendesk, CRMs, and internal systems so agents always have the latest customer and case information.
  • Real-Time SLA Monitoring: Trigger alerts and notifications for overdue tickets, high-priority cases, or SLA violations, ensuring nothing falls through the cracks.
  • Customer Profile Enrichment: Automatically update customer records with new interactions, purchases, or support history to deliver personalized service.
  • Multi-Channel Support Integration: Connect live chat, email, phone, and social support channels for unified ticket management and reporting.
  • Knowledge Base Automation: Sync resolved tickets and FAQs with knowledge bases to keep self-service resources current and reduce repetitive inquiries.
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→  ABOUT

About

Stacksync

Stacksync is a real-time bidirectional data synchronization tool between CRMs (e.g. Salesforce, HubSpot, or SAP) and databases (e.g. Postgres or Google BigQuery). Edits made to data in your CRM will instantly update in your database, and vice-versa.
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→  FAQS

What customer support systems does Stacksync support?

Stacksync integrates with leading ticketing platforms Zendesk, CRMs, chat tools, and knowledge bases, supporting both legacy and modern support stacks.

How does Stacksync improve ticket resolution times?

By automating ticket routing, updates, and notifications, Stacksync ensures agents have the right information instantly and can respond to customers faster.

Can Stacksync help with SLA management and proactive support?

Yes, Stacksync enables real-time SLA monitoring and sends alerts for urgent or overdue tickets, helping teams stay ahead of potential issues.

Is Stacksync secure and compliant for customer support teams?

Absolutely, Stacksync maintains audit trails, supports data privacy standards, and ensures secure handling of sensitive customer data.

How quickly can customer support teams deploy Stacksync?

With no-code setup and pre-built connectors, Stacksync can be deployed in minutes, enabling rapid integration and immediate improvements in support operations.

Syncing data at scale
across all industries.

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Two-way, Real-time sync
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Workflow automation
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“We’ve been using Stacksync across 4 different projects and can’t imagine working without it.”

Alex Marinov

VP Technology, Acertus Delivers
Vehicle logistics powered by technology