Skip to content
Tickets, chat, KB synced as they happen
  1. Home /
  2. Teams /
  3. Customer Support

Customer support
every channel, one truth

Sync Zendesk, Intercom, Salesforce, Jira, and your knowledge base — so support agents see the full customer picture, on every channel, in real time.

Book a demo Talk to a solutions architect

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
What slows support down

Three reasons agents are tab-switching instead of solving.

Support quality is determined by what an agent can see in 10 seconds. Right now, the answer is 'most of it, but they have to open three tabs to find it.'

01 — Channel silos

A customer who emails on Monday and chats on Tuesday is two tickets

Email, chat, in-app, social — each channel produces its own ticket, its own customer record, its own thread. Agents lose context the moment a customer changes channel.

COVERAGE
02 — Cross-team handoff

Bug reports die in the gap between Zendesk and Linear

Support files a ticket in Zendesk; engineering needs it in Linear; the bidirectional sync between them is either broken or non-existent. Customer status updates lag by days.

ESCALATION
03 — Stale customer data

Agents work from a snapshot, not the truth

By the time the CRM data flows into the support tool's customer view, the customer's plan has changed twice and the renewal date has shifted. Agents apologize for the wrong context.

CONTEXT
PLATFORM

Six products. One Platform.
Replace many legacy vendors.

Every tool Stacksync replaces is one fewer vendor, one fewer bill, one fewer integration to maintain.

Start building now

Two-way sync

Changes made in one platform automatically update across all connected systems in real time, eliminating data silos and reducing errors.

Replaces:
Heroku Connect and Salesforce Data 360
Heroku Connect Salesforce Data 360

Workflow automation

Stop building brittle API scripts. With Stacksync, you can trigger complex automated workflows using simple SQL commands.

Replaces:
Workato and Boomi

AI Agents

Expose every enterprise system to your agents through a single MCP layer. Claude, ChatGPT and Gemini get production-grade tools without custom glue code.

Natively available in:
Claude and ChatGPT and Gemini
Claude ChatGPT Gemini

Event queues

Handle massive traffic spikes without losing a single event. Queues buffer your data during surges, ensuring strict ordering and reliable delivery.

Replaces:
Kafka and Amazon SQS and Confluent
Kafka Amazon SQS

Database hosting

Interact with your CRM, ERP, and payment tools as if they were just another table in your database. Say goodbye to rate limits and complex API documentation.

Replaces:
AWS RDS and Self-hosted databases
AWS RDS Self-hosted databases

EDI

Transform legacy EDI complexity into simple database interactions. Stacksync automatically parses incoming EDI documents directly into your database tables.

Replaces:
SPS Commerce and TrueCommerce
Start building now
Connectors

Every system support touches — synced two-way, in real time.

Stacksync covers helpdesk, chat, CRM, engineering trackers, and the knowledge base on one platform.

Helpdesk
05
  • Zendesk
  • Freshdesk
  • Help Scout
  • Salesforce Service Cloud
  • Kustomer
Chat & messaging
05
  • Intercom
  • Drift
  • Front
  • Crisp
  • WhatsApp Business
CRM & customer data
05
  • Salesforce
  • HubSpot
  • Pipedrive
  • Customer.io
  • Segment
Engineering & KB
05
  • Linear
  • Jira
  • GitHub Issues
  • Notion
  • Confluence
Bidirectional sync means a fix in Linear updates the Zendesk ticket — and the customer — automatically.
Browse all 1,500+ connectors
SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US, EU, UK, CH
CSA STAR
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2SSH TunnellingSSL certificatesIP WhitelistingVPN gatewayVPC peering and more

Can we route a customer's history across channels?

Yes. Stacksync stitches identities across email, chat, in-app, and social using a customer-id graph. Agents see one unified history regardless of which channel a conversation started in.

How does the Zendesk ↔ Linear/Jira sync work?

Tickets in Zendesk auto-create linked Linear/Jira issues with full context (customer, urgency, transcript). Status changes flow back: when the engineering ticket closes, the Zendesk ticket updates and the customer is notified.

What about syncing to the CRM?

Customer-level data flows two-way between Salesforce/HubSpot and your helpdesk in real time. Agents see live deal stage and ARR; sales sees open tickets and CSAT before every call.

Can our knowledge base auto-update from product changes?

Yes. Stacksync can sync release notes from GitHub, Linear, or product CMSes into your KB (Notion, Confluence, Zendesk Guide, Help Scout Docs) — with versioning so you can roll back.

Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own